Support for Obsidian Context Map for Jira

Last updated: September 4, 2026

This dedicated public page is the primary Atlassian Marketplace Support URL for Obsidian Context Map for Jira.

Contact support

Email support@allrightsoftware.com for setup help, usage questions, billing or license guidance, and private troubleshooting. Email support does not require a GitHub account.

For non-sensitive bugs and feature requests, you may instead use GitHub Issues. GitHub requires an account and sign-in before you can create an issue. When signed out, GitHub may show Issue creation is restricted instead of an active New issue action. GitHub Issues are public, so do not include passwords, access tokens, personal information, or confidential Jira content.

Support hours

Regular support hours are Monday through Friday, 09:00–18:00 Korea Standard Time (Asia/Seoul, UTC+9), excluding public holidays in South Korea.

Target response time

We aim to acknowledge support requests within two business days. Resolution time depends on severity, reproducibility, and any Jira, Atlassian Forge, or Marketplace dependencies. The response target is not a guaranteed resolution time.

What to include

Include only information that is safe to share:

app version;
Jira Cloud production or sandbox environment;
browser and operating system;
approximate time and time zone of the problem;
steps to reproduce;
expected and observed behavior; and
exact error text with sensitive data removed.

Issue keys, screenshots, and logs should be sanitized. Never send passwords, API tokens, session data, or unrelated customer information.

Self-service help

See the setup, use, and troubleshooting guide before reporting a problem.

Security reports

Do not disclose a suspected vulnerability in GitHub Issues. Send security reports privately to security@allrightsoftware.com and follow the Security Policy.

Obsidian Context Map for Jira Support